Kano Model is a structured framework to ubderstand and analyze customer needs which is used in designing and improving product or service features. It helps group hazy and invisible customer requirements into 3 distinct product requirements: must-be, one dimensional and attractive

In any endeavor, there are steps that start and end with the goal. At some steps there are likelihood of delays and wastages. These are the points of Constraints, which need to be addressed. The module, based on the famous book, The Goal by Eliyahu Goldratt, simplifies how to recognize these bottlenecksand address them effectively. An eye-opener for operations.

A large number of new products launched in the market, fails due to many strategic errors. In this session, veteran marketing faculty, prof. Mangesh Borase discusses various strategies for new product development , misconceptions about product development and a scientific process for successful product development.

ERP (Enterprise Resource Planning) broad set of activities supported by multi-module application software that helps a manufacturer or other business manage the important parts of its business, including product planning, parts purchasing, maintaining inventories, interacting with suppliers, providing customer service, and tracking orders. ERP can also include application modules for the finance and human resources aspects of a business. This module introduces viewer to overall architecture of ERP and its major modules.

Is Quality a recent fad, or was it a genetic trait of the human race since prehistoric times? Is the desire for quality an overwhelming need, a craving, a nature, a trait of Man to elevate to the next level of needs on Dr Maslow’s pyramid? We will trace Man’s journey of quality using some very basic inventions and processes like hunting tools and fire. This will strengthen your understanding of the philosophies and concepts of Quality

The Human Resource Champions Model" by Prof. David Ulrich aims to guide HR practitioners in their strive for adding value and delivering results. The lecture gives the audience an in-depth understanding of the four roles of Strategic Partner, Administrative Expert, Employee Champion and Change Agent that HR executives should perform. While the audience is made aware of the framework of this model, the lecture focuses more on the industry application of the same

In thus topic we are going to discuss about techniques and plans for program evaluation and review technique. We would also discuss concepts of PERT and the basic PERT chart

What is Performance Management and what is due frame work required to set up an effective performance management system.