Six Sigma (DMAIC) is a structured framework for process improvement. This is a case study of Six Sigma application in the service industry _ How the DMAIC approach was followed to reduce the number of repeat calls by customers of one of world's leading communication services provider

The importance of Purchase Management to costs and due production process. How to optimize costs with improved productivity for a better bottom line.

Inventory control means keeping the overall costs associated with having inventory as low as possible without creating problems. During this session, Prof. Suresh Pujari explains why it is necessary to have proper inventory control system and later on elaborates on various techniques like ABC analysis,VED, HML etc.

How suppliers are treated as business Partners and importance of Information Technology to reduce the lead time and work on real time basis for faster and efficient deliveries.

Johari Window is a concept where the various aspects and elements of Communication and Relationship Building between people is brought about in the most simple way. It expresses the varies sides of the human behavior while interacting with self and others. Transactional Analysis is a very unique concept developed by Dr. Eric Berne which speaks about the Interactions between people, The ego states in which they typically behave , Life positions, Importance of Strokes(Positive and Negative) and the Communication styles commonly used in Management. It is an eye opener which if understood and implemented well can do wonders.

Is Quality a recent fad, or was it a genetic trait of the human race since prehistoric times? Is the desire for quality an overwhelming need, a craving, a nature, a trait of Man to elevate to the next level of needs on Dr Maslow’s pyramid? We will trace Man’s journey of quality using some very basic inventions and processes like hunting tools and fire. This will strengthen your understanding of the philosophies and concepts of Quality

How suppliers are treated as business Partners and importance of Information Technology to reduce the lead time and work on real time basis for faster and efficient deliveries.