The module gives an understanding about competencies and their significance in the HR processes of an organization. The structure of competency frameworks and the process of their design is also detailed in the session. Specific application of competencies in selection, performance assessment and training and development is explained at length

Kano Model is a structured framework to ubderstand and analyze customer needs which is used in designing and improving product or service features. It helps group hazy and invisible customer requirements into 3 distinct product requirements: must-be, one dimensional and attractive

In thus topic we are going to discuss about techniques and plans for program evaluation and review technique. We would also discuss concepts of PERT and the basic PERT chart

Johari Window is a concept where the various aspects and elements of Communication and Relationship Building between people is brought about in the most simple way. It expresses the varies sides of the human behavior while interacting with self and others. Transactional Analysis is a very unique concept developed by Dr. Eric Berne which speaks about the Interactions between people, The ego states in which they typically behave , Life positions, Importance of Strokes(Positive and Negative) and the Communication styles commonly used in Management. It is an eye opener which if understood and implemented well can do wonders.

What is Performance Management and what is due frame work required to set up an effective performance management system.

Is Quality a recent fad, or was it a genetic trait of the human race since prehistoric times? Is the desire for quality an overwhelming need, a craving, a nature, a trait of Man to elevate to the next level of needs on Dr Maslow’s pyramid? We will trace Man’s journey of quality using some very basic inventions and processes like hunting tools and fire. This will strengthen your understanding of the philosophies and concepts of Quality

In any endeavor, there are steps that start and end with the goal. At some steps there are likelihood of delays and wastages. These are the points of Constraints, which need to be addressed. The module, based on the famous book, The Goal by Eliyahu Goldratt, simplifies how to recognize these bottlenecksand address them effectively. An eye-opener for operations.

Conventional manufacturing processes have their limitations. They are usually production centric. In spite of best of resource planning, wastages occur quite alarmingly creating delays in manufacturing and deliveries. This results into erosion of value, instead of value addition. Lean manufacturing addresses how to eliminate wastages and maximize value addition resulting in timely delivery schedules. The basics of Lean Manufacturing are discussed in an easy to understand manner in this module.

This session broadly compares Human Resources Management across three key industrial sectors in India - (1) Pharmaceutical, Healthcare & Life-sciences, (2) IT & ITeS and (3) Media, Enteratinment & Advertising. It highlights the similarities as well as dissimilarities in the HR processes & practices, along with a focus on the key HR challenges across these sectors

Organizations are playgrounds of human emotions. When people come together, they affect each other and get affected by each other. The interplay of human interactions needs to be studied as a science drawn from sociological approaches. Group Dynamics addresses how these group interactions can be effectively handled.