True great organizational leaders understand that it is far less costly to keep loyal customers than to find new ones. Their goal is to ensure that their customers want to continue doing business with them. Their goal is to create Customer for life. Here are tips that you can use to provide your customers with the kind of service that will keep them coming back.

FMEA grew out of systems engineering, and is a widely-used tool for quality control. It builds on tools like Risk Analysis and Cause and Effect Analysis to try to predict failures before they happen