Is Quality a recent fad, or was it a genetic trait of the human race since prehistoric times? Is the desire for quality an overwhelming need, a craving, a nature, a trait of Man to elevate to the next level of needs on Dr Maslow’s pyramid? We will trace Man’s journey of quality using some very basic inventions and processes like hunting tools and fire. This will strengthen your understanding of the philosophies and concepts of Quality

In this topic we try to understand the challenges associated with the Exit Management process. We also look at the strategic approach HR leaders need to take to make the most out of this process.

In this session we are made aware of the latest developments in HR & Support Functions. Certain out of the box solutions are illustrated in this session

Traditional interviewing methods are no longer adequate given a dynamic environment. Explored in this session is the competency based interview model for effective living.

The Human Resource Champions Model" by Prof. David Ulrich aims to guide HR practitioners in their strive for adding value and delivering results. The lecture gives the audience an in-depth understanding of the four roles of Strategic Partner, Administrative Expert, Employee Champion and Change Agent that HR executives should perform. While the audience is made aware of the framework of this model, the lecture focuses more on the industry application of the same

In this topic we would understand what are different personality types based on psychology and behaviourial modality and how do we deal with such different personalities

Johari Window is a concept where the various aspects and elements of Communication and Relationship Building between people is brought about in the most simple way. It expresses the varies sides of the human behavior while interacting with self and others. Transactional Analysis is a very unique concept developed by Dr. Eric Berne which speaks about the Interactions between people, The ego states in which they typically behave , Life positions, Importance of Strokes(Positive and Negative) and the Communication styles commonly used in Management. It is an eye opener which if understood and implemented well can do wonders.

What is Performance Management and what is due frame work required to set up an effective performance management system.

Mastering Customer Value Disciplines means focusing on what matters most to customers operational excellence, product leadership, or customer intimacy to gain a competitive edge.

In this topic we are going to discuss different approaches to selling in retail