Six Sigma (DMAIC) is a structured framework for process improvement. This is a case study of Six Sigma application in the service industry _ How the DMAIC approach was followed to reduce the number of repeat calls by customers of one of world's leading communication services provider

5S is a basic foundation of Lean Manufacturing systems. It is a tool for ... implement 5S methodology and measure the performance improvement.

The process entitled Six Sigma was ‘invented’ by Motorola in the 1980s and designed to target manufacturing defects, and then reduce them to a small level (less than 3.4 defects per million opportunities. saving millions of dollars in the process. 

How suppliers are treated as business Partners and importance of Information Technology to reduce the lead time and work on real time basis for faster and efficient deliveries.

ERP (Enterprise Resource Planning) broad set of activities supported by multi-module application software that helps a manufacturer or other business manage the important parts of its business, including product planning, parts purchasing, maintaining inventories, interacting with suppliers, providing customer service, and tracking orders. ERP can also include application modules for the finance and human resources aspects of a business. This module introduces viewer to overall architecture of ERP and its major modules.

Is Quality a recent fad, or was it a genetic trait of the human race since prehistoric times? Is the desire for quality an overwhelming need, a craving, a nature, a trait of Man to elevate to the next level of needs on Dr Maslow’s pyramid? We will trace Man’s journey of quality using some very basic inventions and processes like hunting tools and fire. This will strengthen your understanding of the philosophies and concepts of Quality

Kano Model is a structured framework to ubderstand and analyze customer needs which is used in designing and improving product or service features. It helps group hazy and invisible customer requirements into 3 distinct product requirements: must-be, one dimensional and attractive

FMEA grew out of systems engineering, and is a widely-used tool for quality control. It builds on tools like Risk Analysis and Cause and Effect Analysis to try to predict failures before they happen