Six Sigma (DMAIC) is a structured framework for process improvement. This is a case study of Six Sigma application in the service industry _ How the DMAIC approach was followed to reduce the number of repeat calls by customers of one of world's leading communication services provider

This session broadly compares Human Resources Management across three key industrial sectors in India - (1) Pharmaceutical, Healthcare & Life-sciences, (2) IT & ITeS and (3) Media, Enteratinment & Advertising. It highlights the similarities as well as dissimilarities in the HR processes & practices, along with a focus on the key HR challenges across these sectors

Kano Model is a structured framework to ubderstand and analyze customer needs which is used in designing and improving product or service features. It helps group hazy and invisible customer requirements into 3 distinct product requirements: must-be, one dimensional and attractive

A large number of new products launched in the market, fails due to many strategic errors. In this session, veteran marketing faculty, prof. Mangesh Borase discusses various strategies for new product development , misconceptions about product development and a scientific process for successful product development.

In this topic we try to understand the challenges associated with the Exit Management process. We also look at the strategic approach HR leaders need to take to make the most out of this process.

Social media hiring is becoming an integral part of staffing strategies across the globe, with India not being far behind. It is recognised for its superior benefits as a recruiting tool, yet the risks attached suggest a well-researched steady strategy when adopting it

Gagnes Nine Levels of Learning provide a step-by-step approach that can help managers, trainers, and facilitators structure their training so that their students or teams get the most from their learning opportunities.

ERP (Enterprise Resource Planning) broad set of activities supported by multi-module application software that helps a manufacturer or other business manage the important parts of its business, including product planning, parts purchasing, maintaining inventories, interacting with suppliers, providing customer service, and tracking orders. ERP can also include application modules for the finance and human resources aspects of a business. This module introduces viewer to overall architecture of ERP and its major modules.