Moment of truth is the experience that a customer gets every time when there is an interaction between him and the organisation during the customer lifecycle management (CLM). Customer Experience Management (CEM), therefore, is simply managing the customer experience and every customer interaction to deliver positive customer experience. This wetube presentation explains how to about delivering positive customer experience every time and all the time

What sustains companies is reputation and reputation is not built over a period of time by axemplary value based actions. Through this session , Prof. Venkat Iyer exaplains how moral behaviour is the core of corporate sustenance and growth.

In this lecure we will understand how we can bring major changes in our life by recognizing and channelising the power of our subconscious mind in the right direction

In this topic we will focus on certain aspects of life by changing which we can change a losing situation into a winning situation

Accounting is a very important process with the help of which the management of an organization attempts to manage and control its performance. This small module will help you to understand basic concepts related to Financial Accounting.

Is every task of equal importance? No and cannot be. Every task has its value but cannot be assigned the same time and effort. We have to assess and grade tasks as per importance. Multi-tasking is good but juggling too many hats can also be bad and counter-productive. The video is centered on how to assign value, time and resources to tasks by prioritizing and hence manage time well.