"Golden Rules Of Telephone Handling "Do's and Dont's of Telephone handling" Learn the various rules to be followed while handling the telephone at the front office.

Customer Service is the process of ensuring customer satisfaction with a product or service. Customer Service Recovery is a theory that suggests that a customer who has a bad experience and receives a prompt, effective response to their issues.

We are viewing a new aspect of CLEANING- a Science, the evolution of a simple regular activity into a scientific and structured approach resulting into an integral segment of Facility Management Industry. Increased awareness for clean and healthy surroundings in commercial premises and understanding the need of the hourProfessional Cleaning services play a very important role in our everyday life. Here we have explained the Importance, benefits of cleaning also touched the components that constitute into a quality Cleaning process, including the advent of the Green cleaning concept.

Familarization with Bar tool equipment and their uses.Acquire knowledge on how to mix cocktails and mocktail

Profit and Loss statement is very crucial at the end of a month. It is a sheet which at one glance gives the details about the revenue and the costs and shows the status of business as Profitable, Break Even or Loss.

Best Practices to run great Restaurant is a set of guidelines, ethics and ideas that represent the most efficient course of action towards running a great restaurant.

For any business to have profits, the sales must be high and costs must be low. If costs are not controlled, the profitability of the business will get low. The main costs in F&B business are food cost, labour cost and semi-variable cost. Out of the three, the topmost which affects the profitability is the food cost. Food cost is the cost of raw materials used to make the finished products listed on the menu.

Inventory Management & Recipe Management is a system of controlling the ordering, storage and use of products that a restaurant uses and controlling of finished products to serve

The Daily Sales Report (DSR) is the core tracking element for controlling cash, measuring sales and transactions performance, and forecasting future sales and transaction.

Familarization with Bar layout & Design, Bar classification & mixing Drinks.Operations of Bar