Negativity is a serious business issue that managers often recognize but don't know how to handle. Depending on personality characteristics, individuals express their negativity in many ways. Although staff members may have very good reasons for being negative at work, their negativity must be confronted. Fortunately, managers can turn to numerous coping strategies to temporarily subdue negative feelings if they commit to do so and understand that they may need to try several approaches before finding one that works in their situation

Moment of truth is the experience that a customer gets every time when there is an interaction between him and the organisation during the customer lifecycle management (CLM). Customer Experience Management (CEM), therefore, is simply managing the customer experience and every customer interaction to deliver positive customer experience. This wetube presentation explains how to about delivering positive customer experience every time and all the time

The importance of having solid people skills [also known as soft skills] transcends industry and profession; so, whether you lead people, aspire to lead people, or work within a team of professionals, you need to apply people skills to achieve your objectives and be successful as a manager.

In a world where stability and certainty are fast becoming out dated, change is the only reality which is constant. This video is centred on why change should be viewed as a silver lining and few ways in which change can be dealt with in a more meaningful manner