Is Quality a recent fad, or was it a genetic trait of the human race since prehistoric times? Is the desire for quality an overwhelming need, a craving, a nature, a trait of Man to elevate to the next level of needs on Dr Maslow’s pyramid? We will trace Man’s journey of quality using some very basic inventions and processes like hunting tools and fire. This will strengthen your understanding of the philosophies and concepts of Quality

The process entitled Six Sigma was ‘invented’ by Motorola in the 1980s and designed to target manufacturing defects, and then reduce them to a small level (less than 3.4 defects per million opportunities. saving millions of dollars in the process. 

Conventional manufacturing processes have their limitations. They are usually production centric. In spite of best of resource planning, wastages occur quite alarmingly creating delays in manufacturing and deliveries. This results into erosion of value, instead of value addition. Lean manufacturing addresses how to eliminate wastages and maximize value addition resulting in timely delivery schedules. The basics of Lean Manufacturing are discussed in an easy to understand manner in this module.

It is no wonder that telecom sector is amongst the largest and most rapidly growing sectors in the market these days. Accordingly, the projects involved in telecom sector are generally large scale projects with high budget scale. Managing such vast projects can be a heft job for project managers in the telecommunications field. This creates the need for an organized and advanced solutions that can systematize disparate people involved in the projects and also caters to their individual roles and responsibilities.

Six Sigma (DMAIC) is a structured framework for process improvement. This is a case study of Six Sigma application in the service industry _ How the DMAIC approach was followed to reduce the number of repeat calls by customers of one of world's leading communication services provider

In thus topic we are going to discuss about techniques and plans for program evaluation and review technique. We would also discuss concepts of PERT and the basic PERT chart

A framework focused on identifying and removing bottlenecks to improve overall system performance.