Synopsis: Negativity is a serious business issue that managers often recognize but don't know how to handle. Depending on personality characteristics, individuals express their negativity in many ways. Although staff members may have very good reasons for being negative at work, their negativity must be confronted. Fortunately, managers can turn to numerous coping strategies to temporarily subdue negative feelings if they commit to do so and understand that they may need to try several approaches before finding one that works in their situation